Contact Us

Teachers' Retirement System of the City of New York

If you need assistance from TRS, we're ready to help! Here’s how you can currently reach us:

At TRS: Meet with a Member Services Representative; appointments are strongly recommended. Drop off paperwork (without appointment) during business hours.
By Phone: Call 1 (888) 8-NYC-TRS. Due to extremely high call volume, we recommend using a different method if possible.
By Video Conference: Schedule a one-on-one virtual meeting with a Member Services Representative.
By Email: Send a general inquiry or form request to AskTRSNYC@trs.nyc.ny.us and we will do our best to reply within three to five business days. To protect the security of your information, TRS cannot provide case-specific information via email.
By Fax/E-Fax: Use (212) 918-9253 if you need to submit documents to TRS.
By Mail: Send correspondence to TRS at 55 Water Street, New York NY 10041, but do allow extra time for delivery.

TRS offices are open 9:00 a.m. to 5:00 p.m., Monday through Friday, except on official New York City holidays. (Note: TRS offices will close at 1:00 p.m. on Fridays from July 1 through September 9, 2022.)

Visiting TRS

Our second-floor Member Services Center is easily accessible through the entrance at the southeast corner of the building, facing the Vietnam Veterans Memorial Plaza. Appointments are strongly recommended if you wish to speak with a Member Services Representative. Visitors without appointments may need to wait for service.

Subway

1 to South Ferry

2 3 to Wall Street

4 5 to Bowling Green

J Z to Broad Street

R W to Whitehall Street

Bus

M15 M20 M55

Water Taxi/Ferry services are also nearby.

55 Water Street, New York, NY 10041