Contact Us

Teachers' Retirement System of the City of New York

If you need assistance from TRS, we're ready to help! Here’s how you can currently reach us:

At TRS: Meet with a Member Services Representative and/or drop off paperwork during business hours. (Appointments are not required.)
By Phone: Call 1 (888) 8-NYC-TRS (869-2877).
By Video Conference: Schedule a one-on-one virtual meeting with a Member Services Representative. (Read Tips for successful virtual meetings.)
By Email: Send a general inquiry or form request to AskTRSNYC@trs.nyc.ny.us and we will do our best to reply within three to five business days. To protect the security of your information, TRS cannot provide case-specific information via email.
By Fax/E-Fax: Use (212) 918-9253 if you need to submit documents to TRS.
By Mail: Send correspondence to TRS at 55 Water Street, New York NY 10041, but do allow extra time for delivery.

TRS offices are open 9:00 a.m. to 5:00 p.m., Monday through Friday, except on official New York City holidays.
Note: TRS offices will close at 1:00 p.m. on Fridays from July 11 through September 5, 2025.

Visiting TRS

Our second-floor Member Services Center is easily accessible through the entrance at the southeast corner of the building, facing the Vietnam Veterans Memorial Plaza. You will need a valid government-issued photo ID that includes a signature to enter the building.

Subway

1 to South Ferry

2 3 to Wall Street

4 5 to Bowling Green

J Z to Broad Street

R W to Whitehall Street

Bus

M15 M20 M55

Water Taxi/Ferry services are also nearby.

55 Water Street, New York, NY 10041