April 29, 2021

As of May 3, TRS’ Member Services Center at 55 Water Street will be open to visitors by appointment only. Face coverings, health screenings, and other COVID-19 protocols will be enforced for all visitors. Unscheduled visitors will not be permitted, except to use the drop box in the entrance. An online form must be used to schedule an in-person appointment or a video call through Zoom.

April 6, 2021

If you need assistance from TRS, we're ready to help! Here’s how you can currently reach us:

• By Phone: Call 1 (888) 8-NYC-TRS. Due to extremely high call volume, we recommend using a different method if possible.  
• By Video Conference: Schedule a one-on-one Zoom call with a Member Services Representative.
• By Email: Send a general inquiry or form request to AskTRSNYC@trs.nyc.ny.us and we will do our best to reply within three to five business days. To protect the security of your information, TRS cannot provide case-specific information via email.
• By Fax/E-Fax: Use (212) 918-9253 if you need to submit documents to TRS.
• By Mail: Send correspondence to TRS at 55 Water Street, New York NY 10041, but do allow extra time for delivery.
• At TRS: Drop off paperwork during business hours.

March 17, 2021

An online request form is now available for retirees and other payees who need a reprint of the 1099 forms for their 2020 retirement allowance or TDA annuity payments. Login is not necessary to file the online form. Requests will be processed in three business days, if the form was completed correctly, and the 1099 forms will be mailed to payees at the address on file with TRS. Please allow additional time for mail delivery. (To confirm or change address information, members must log in to the secure section of our website.)

As a reminder, 1099 forms for withdrawals and other one-time distributions can be viewed in the secure section of our website.

January 25, 2021

Members may be experiencing delays in receiving 1099 Forms and other mailed items from TRS. Due to U.S. Postal Service issues, we encourage members to allow extra time for postal delivery and to use online options when possible. If you have registered on our website, whenever we mail correspondence to you, we will also send you an email with instructions for viewing that correspondence on our website. By February 1, you will also be able to view 1099 Forms for lump-sum distributions (but not retirement allowance or recurring payments) after logging in to our website. And, if you are still receiving retirement allowance payments by check, we urge you to switch to electronic delivery by filing the EFT Authorization Form (code BK58).

September 28, 2020

If you need assistance from TRS, we're ready to help! Here’s how you can currently reach us:

• By Phone: Call 1 (888) 8-NYC-TRS. Representatives are available to take your calls from 9:00-5:00, Monday-Friday except for New York City holidays.
• By Video Conference: Schedule a one-on-one Zoom call.
• By Email: Send a message to AskTRSNYC@trs.nyc.ny.us and we will do our best to reply within two business days.
• By Fax/E-Fax: Use (212) 918-9253 if you need to submit documents to TRS.
• By Mail: Send correspondence to TRS at 55 Water Street, New York NY 10041, but do allow extra time for delivery.
• At TRS: Drop off paperwork during business hours.

September 2, 2020

Members and beneficiaries can now email an inquiry to TRS at AskTRSNYC@trs.nyc.ny.us. A TRS Member Services Representative will respond by phone or email within two business days. We are pleased to offer this alternative temporarily while our offices at 55 Water Street remain closed to visitors.

Individuals who submit an email inquiry should include a phone number where they can be reached during business hours and include their membership number in the subject of the email.

July 23, 2020

TRS is now offering the opportunity to make an appointment for a 30-minute video call with a Member Services Representative!

Since our Member Services Center at 55 Water Street remains closed to visitors until further notice, we are happy to provide this secure and safe way to meet with our Member Services Representatives. Appointments will be available Monday through Friday during TRS business hours, beginning Monday, July 27.

July 9, 2020

Our Member Services Center at 55 Water Street remains closed to visitors until further notice. Our call volume remains extremely high, but representatives are available to answer calls at 1 (888) 869-2877 from 9 a.m. to 5 p.m. Monday through Thursday and 9 a.m. to 1 p.m. on Fridays.

Individuals who wish to serve TRS with process should use the following email address: legalservice@trs.nyc.ny.us. 

June 22, 2020

Effective June 22, Member Services Representatives are available to answer calls from 9:00 am to 5:00 pm, Monday through Friday. Call volume remains extremely high during the pandemic period, so we recommend all members and beneficiaries who are able to use self-service options on our website to do so. Our Member Services Center at 55 Water Street remains closed to visitors until further notice.

May 1, 2020

Mail Delivery to TRS

When sending mail to TRS, members are advised not to use certified mail or other methods that require a signature. Because our offices are closed, there is no one onsite to sign and receive the mail. However, we are receiving and processing regular mail as normal.

Correspondence from TRS

Members can view correspondence from TRS in the secure section of our website on the Documents page. Correspondence sent since April 1, 2020 is posted online, and TRS has begun sending emails to members to notify them about new correspondence.

Payment of Loans and Withdrawals

TRS is not issuing loans and withdrawals by check at this time. Loans and withdrawals will be paid to members by Electronic Fund Transfer (EFT) to the bank account on file. Members whose bank account information is not already on file must submit an EFT Authorization Form e-form and supporting documentation along with their loan/withdrawal application. If TRS does not receive this information within five business days, the loan/withdrawal application will be canceled.

April 9, 2020

• Our disability retirement applications are available for download on our Forms page. Members who are considering filing for disability retirement should contact our Member Services Center with any questions.

April 2, 2020

• On March 27, 2020, the CARES Act, a federal coronavirus relief law, was enacted. Among other things, the CARES Act temporarily eases restrictions on retirement plan loans and in-service distributions related to the coronavirus. It also suspends certain upcoming required minimum distributions. TRS is reviewing the CARES Act and will publish details about the provisions and our implementation when available. However, at this time, our Member Services Representatives do not have additional information.
• Members should not mail forms or payments to TRS because staff are not onsite to process mail. Instead, members should use online options whenever possible, or submit forms by e-fax at (212) 918-9253 instead of by mail.
• All loans and withdrawals will be paid to members by electronic deposit to a bank account; TRS will not issue checks for loans or withdrawals. If you want to take a loan or withdrawal, your bank account information must be on file with TRS. For in-service members paid on the Department of Education payroll, and retirees paid electronically, the bank information is already on file. Other members can provide their bank account information to a Member Services Representative by phone.
• Members who want to retire should file online. After logging in with your username and password, look for a fillable "e-form" retirement application on the secure E-Forms page. Please use Internet Explorer as your browser to complete the e-form. After we receive your submission, a Member Services Representative will contact you by phone to review your filing. Currently, the service retirement applications for all tiers are available as e-forms, but over the next several days we will be adding other forms typically filed at the time of retirement. Check our Electronic Forms page frequently for updates.

March 23, 2020

As a result of the Governor's order directing non-essential workers to work from home, please note the following changes in TRS operations:

• Our Member Services Center will remain closed to visitors until further notice.
• All new loans and withdrawals will be paid electronically. We will not be able to issue loans or withdrawals by check.
  • Members can apply for loans and withdrawals online in the secure section of our website. As part of the online application process, members will be able to see the bank information TRS has on file for them. If no bank information is shown, members should complete the application and either a) provide the information to a Member Services Representative by phone or b) enter it directly into the website. These options will become available later in the week and will be announced on this page.
• Rollover checks (payments issued to another financial institution as part a rollover of funds) and other payments made by check will continue to be made, but only on a monthly basis.
  • Members who want to roll over funds from TRS are advised to make a withdrawal request for any funds they want to receive directly and a separate rollover request for funds they want to direct elsewhere. (In other words, two transactions are needed: a 100% direct withdrawal and a 100% direct rollover.)
• Members are encouraged to avoid mailing in forms or payments to TRS. Because staff will not be onsite regularly to process received mail, there may be delays in processing mailed forms or payments. We encourage all members to use online alternatives in the secure section of our website.
• Onsite educational programs have been suspended until further notice. Members who have registered for upcoming programs will be contacted by email and provided with online alternatives to the in-house presentations.

TRS' most critical functions will continue. Payments for March will be issued on schedule to retirees and others who receive monthly benefits. Members will still be able to use our website for self-service transactions and reach a Member Services Representative by phone during our regular business hours. Additional online transactions—including an electronic retirement application—will become available in the near future and will be announced on this page.

March 13, 2020

For the safety of our members and our staff, TRS has decided to close our Member Services Center to visitors for at least two weeks beginning Monday, March 16. We will monitor the situation over the next two weeks and evaluate the possibility of reopening on Monday, March 30.
Although members will not be able to visit TRS during this time, all other member services will be available:

• Our website is available 24/7, and members with a username and password can do their business with TRS online.
• Any forms or paperwork can be submitted by mail.
• Member Services Representatives will be available to answer calls from 8:30 am to 5:00 pm, Monday through Friday.

March 19, 2021/Line-of-Duty Death Benefits

In accordance with Chapter 78 of the Laws of 2021, accidental death benefits are extended to statutory beneficiaries of members who die due to COVID-19 through December 31, 2022. All other eligibility requirements continue to apply.

January 6, 2021/Line-of-Duty Death Benefits

By executive order of the Governor and as provided in the order, accidental death benefits are extended to statutory beneficiaries of members who die due to COVID-19 after December 31, 2020. All other eligibility requirements continue to apply.

November 20, 2020/CARES Act

Because several provisions of the CARES Act will expire at the end of 2020, members should be aware of the following filing deadlines:

TDA Withdrawals:

• November 30, 2020 is the last day to file for a CARES Act total withdrawal.
• November 30, 2020 is also the last day to file for a CARES Act partial withdrawal that includes any amount drawn from the variable-return Passport Funds.
• December 18, 2020 is the last day to file for a CARES Act partial withdrawal that is drawn from the Fixed Return Fund only. If filing after November 30, please ensure that the amount you request can be drawn entirely from your current Fixed Return Fund holdings and would not need to draw on holdings in the variable-return Passport Funds. 

To apply for a TDA withdrawal under the CARES Act provisions, members must log in to the secure section of our website and visit their TDA page.

Loan Payment Deferral:

• December 4, 2020 is the last day to request payment deferral on a new loan.
• December 13, 2020 is the last day to request payment deferral on an existing loan.

To apply for a new loan with the CARES Act’s payment deferral provisions, members must log in to the secure section of our website and visit their Loans page. To have the payment deferral provisions applied to an existing loan, members must log in to the secure section of our website and visit the Electronic Forms page.

June 10, 2020/Line-of-Duty Death Benefits

New York State Law now provides an accidental (or "line-of-duty") death benefit to statutory beneficiaries of working and certain recently retired members who died due to COVID-19.

Eligible members must have reported to work outside the home on or after March 1, 2020, contracted COVID-19 within 45 days, and died due to COVID-19 before January 1, 2021. This accidental death benefit is also available for members who meet the above criteria and retired between March 1 and July 1, 2020.

In general, an accidental death benefit is an annual annuity equal to 50% of the wages earned during the member's last year of service, reduced by any ordinary death benefit already paid under TRS' Qualified Pension Plan. (Other options and restrictions may affect the benefit amount.)

The benefit is payable to statutory beneficiaries, in the following order:

1. A spouse who has not renounced survivorship rights in a separation agreement, until death or remarriage; or
2. Children, in equal shares until they reach age 25; or
3. Dependent parents; or
4. Any other person who qualified as a dependent on the member’s final federal income tax return, until that person reaches age 21.

TRS is currently developing applications that statutory beneficiaries may use to claim this benefit and will announce when they are available.

May 27, 2020/Line-of-Duty Death Benefits

TRS is monitoring pending New York State legislation that would authorize line-of-duty death benefits for certain public employees (including TRS members) whose deaths were related to COVID-19. TRS does not have additional information but will post an update if the bill becomes law.

May 15, 2020/CARES Act

CARES Act Loans

Qualified members may now apply online for a QPP or TDA loan under the CARES Act Provisions. The available loan amounts are higher through these CARES Act loans (generally, up to the lesser of $100,000 or 75% of available account balances) than through the standard QPP or TDA loans. Separate CARES Act loan applications are available for members who log in to our website.

CARES Act FAQs

Answers to many questions about the CARES Act provisions are available on our FAQs page. Topics include TDA withdrawals under the CARES Act, loans under the CARES Act, deferral of loan payments, and the suspension of TDA Required Minimum Distributions for 2020.

May 5, 2020/CARES Act

Loan Payment Deferral
Members who certify that they meet criteria established by the CARES Act may defer payments on any QPP or TDA loan for 12 months. Interest will continue to accrue during the period, and the term of the loan will increase by 12 months. Qualified members must apply for the payment deferral on our E-Forms page after logging in with their username and password. Additional information about deferral of loan payments is available here.

Members who are paid on the Department of Education payroll have limited time to make this election before their summer paychecks are cut. If you want to have your loan payment deductions stopped before your summer paychecks, please file as soon as possible this week. Payroll changes (such as stopping loan payment deductions) that are requested in early May can generally be implemented before the summer paychecks are cut, but changes requested later cannot be implemented until the first payroll in September or later.

May 1, 2020/CARES Act

• Qualified members may now apply online for a TDA withdrawal under the provisions of the CARES Act. After logging in to the secure section of the website, members can use the Withdraw Funds option on their TDA page. Please note that the TDA Withdrawal Application (code TD32)—both the PDF and e-form versions—cannot be used for CARES Act distributions.
  
  Under the CARES Act, qualified members may receive TDA distributions of up to $100,000 with no early withdrawal penalty. These distributions are not rollover-eligible and are taxable as ordinary income, reportable over a period of up to three years. These distributions may also be paid back to the member's TDA account or to another eligible plan within three years. In total, a member may not receive more than $100,000 in CARES Act-related distributions from all City-sponsored plans. For more information, please contact your tax advisor.
  
  As part of the withdrawal application, qualified members must certify that they a) have been diagnosed with COVID-19, b) have a spouse or dependent who was diagnosed with COVID-19, or c) were financially harmed by COVID-19 due to quarantine, furlough, layoff, reduction in work hours, inability to work due to lack of child care, or closure/reduction of hours of their own business.

• Qualified members will be able to apply for loans online under the provisions of the CARES Act in the second half of May. We will publish more information in a future update.

April 17, 2020/CARES Act

The CARES Act provides easier access to retirement funds for those who are in financial need due to the pandemic and meet qualifying criteria (specified below). TRS will introduce the following CARES Act provisions over the next several weeks:

• Qualified members will be able to apply online for a special CARES Act TDA distribution of up to $100,000. No early withdrawal penalty will apply. Recipients will have the option of spreading the distribution over three years on their tax returns, and of repaying the distribution to their TDA accounts.
• Qualified members will be able to apply for a CARES Act loan under both TRS plans, the Qualified Pension Plan and the TDA Program. The available loan amounts will be higher through these CARES Act loans (generally, up to the lesser of $100,000 or 75% of available account balances) than through the standard QPP or TDA loans. Separate CARES Act loan applications will be available on our website.
• Qualified members will be able to defer making loan payments for a 12-month period on both new loans and existing loans. (Interest will accrue during this period.) This option will be built in to the new CARES Act loan applications, and special forms will be available to members who want to pause their current loan payment schedule for 12 months.

We will announce the availability date for each feature in a future update. All of these provisions are temporary, and they will be available to members who certify that they meet the criteria established by the CARES Act—specifically that they a) have been diagnosed with COVID-19, b) have a spouse or dependent who was diagnosed with COVID-19, or c) were financially harmed by COVID-19 due to quarantine, furlough, layoff, reduction in work hours, inability to work due to lack of child care, or closure/reduction of hours of their own business.

The CARES Act has also suspended Required Minimum Distributions for 2020 for defined-contribution plans like TRS' TDA Program. RMDs would normally be paid to certain retired members with TDA accounts and TDA Beneficiary (TDAB) members, but no distribution will be required in 2020. By early May, TRS will contact affected members by letter to explain the suspension and to communicate the amount that they would have been required to receive as an RMD; that amount is not eligible for direct rollover in 2020.

April 9, 2020/CARES Act

• The CARES Act contains various provisions for qualified individuals who may need access to retirement funds due to the current pandemic. Among these is a special "coronavirus-related distribution" that will be available to TRS members from their TDA account. In addition, loan limits will be temporarily increased for members who meet certain criteria. TRS is working on making the additional distribution and loan options available to members later in April, and we will post more specific information here next week.