TRS was recently notified that TRS payees’ personal information was involved in a data security incident affecting PBI Research Services, one of our third-party vendors. This incident—which is related to the MOVEit Transfer application—occurred outside of TRS, and TRS’ systems were not compromised.
However, our retirees’ and beneficiary payees’ personal information was exposed in this global data security incident, which has affected thousands of organizations.
The exposed information includes name, Social Security number, partial address information, and date of birth. TRS began notifying affected individuals about the data security incident by email on June 27. PBI has agreed to offer affected individuals access to 24 months of free credit monitoring and identity restoration services. Detailed instructions and a thorough explanation of the incident will be provided to affected members in a letter that we expect to mail in early July.
In the meantime, TRS will post information and updates on our website. An external toll-free hotline will also begin operating in early July to answer questions about the incident. TRS Member Services Representatives do not have additional information about the data security incident, so please consult our website for updates instead of contacting TRS.
Although TRS’ systems were not affected by this incident, we are reviewing additional safeguards for our website and monitoring for suspicious activity. We encourage members to remain vigilant against incidents of identity theft and fraud and watch for suspicious activity in their own accounts.
TRS values our members’ data security, and we deeply regret that this external data security incident affected some of our members.